How To Import Customers And Orders To Shopify [Mar, 2023] (2023)

Customers, orders, and products data are among the cornerstones of a revenue-generating store. The question is: how can you transfer all these data if you’re planning to move to another platform?

In this article, LitExtension – #1 Shopping Cart Migration Expert will show you the simplest ways to import customers and orders to Shopify. And if you’re in need, don’t forget to check out our detailed guide on how to perform the Shopify import products process.

Let’s discover the following sections:

  • Import customers and orders to Shopify with LitExtension
  • How to import customers to Shopify manually
  • How to import orders into Shopify manually
  • Why should you move to Shopify?

Export Customers & Orders from the Source Store

You must use CSV files complying with Shopify format to export customers and orders from the source store. Bear in mind that each source cart has different ways to export data via CSV files.

For example, some essential requirements for Shopify Customer CSV files include the first line, email column, headers, or customer information. Let’s see the below table for a better understanding:



First Name

The first name of the customer.

Last Name

The last name of the customer.


The email address of the customer.


The name of the company that customer uses (if applicable)


The first line of the customer's address.


The second line of the customer's address(if necessary)


The city where the customer lives.


The province or state where the customer lives. You must also enter the Province Code

Province Code

The province or state ISO code. Shopify uses ISO alpha 2 codes.


The country where the customer lives.

Country Code

The country ISO code. Shopify uses ISO alpha 2 codes.


The postal or zip code for the customer's address.


The customer's phone number.

Accepts Marketing

Indicating whether the customer agrees to subscribe to email marketing, such as a newsletter. Valid entries are yes or no.

Total Spent

The customer's total amount spent. Valid entries must not include a currency symbol. This field will not be imported with customer details.

Total Orders

The customer's total number of orders. This field will not be imported with customer details.


A comma-separated list of tags used to tag the customer (for example, tag1,tag2,tag3).


Additional information about the customer.


Indicates if the customer is tax-exempt.

If you want to import your customer information, you must exportyour CSV files in UTF-8 format. Fortunately, most spreadsheet applications are capable of saving CSV files in UTF-8 format using the “Save As” or “Export” command.

There are also specific requirements for Order CSV files. Orders with multiple line items are displayed on separate lines. To indicate that multiple items were purchased in the same order, many of the fields are left blank.

If you need any further explanation and support, please get in touch with our support team to ease the process. After your data is in the correct CSV format, you can import customers and orders to your Shopify store.

Import Customers and Orders to Shopify with LitExtension

With LitExtension – the #1 Shopping Cart Migration Expert, you can automatically and securely migrate your data, including customers and orders, from your old platform to Shopify in only 3 steps without having to format the CSV files.

Why LitExtension? Here comes a comparison between the LitExtension data migration solution and other methods:

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  1. LitExtension imports customers and orders to Shopify via API. Meanwhile, other methods perform Shopify import orders from CSV, which needs technical skills and raises the risk of broken data.
  2. If you import with LitExtension, product links to category & order will be preserved. However, those links might lose when you import manually or use the Store Importer app.
  3. LitExtension 301 redirects protect your SEO rankings. Meanwhile, with the manual method or Store Importer app, you must create one-by-one product URLs by hand after importing data to a new Shopify store.

Now let’s see how quickly and easily our solution can help you!

First, log in using your email and password or sign in with your Google/Facebook account on theLitExtension site.

How To Import Customers And Orders To Shopify [Mar, 2023] (2)

Once registered, click the “Create new migration” button. You’ll see the domain dashboard with 4 stages of the migration process: Setup, Demo Migration, Full Migration and Completed.

Step 1: Set up the Source and Target Store

First, you will see a page where you can enter the information of your Source and Target Cart as below. There are various shopping cart options you can choose from.

Choose a shopping cart as your Source Cart from the drop-down menu and insert the store URL. The setup requirements will depend on the Source Cart type. For example, with Magento, you will have todownload the “LitExtension Connector“ to your computer – a bridge that connects your cart database with the LitExtension App.

Once you are done, a notification will appear on the screen – “Connection was successfully installed”.

How To Import Customers And Orders To Shopify [Mar, 2023] (3)

Next, you have to complete the Target Cart setup – Shopify Setup. When you finish, click “Next: Configure your Migration”.

How To Import Customers And Orders To Shopify [Mar, 2023] (4)

Step 2: Select Entities to Migrate to Shopify

In this stage, you can choose the entities that you want to migrate to Shopify. LitExtension supports various types of data: products, pages, blogs post, coupons, etc. Make sure to tick on Customers, Orders, and other data types as you require.

How To Import Customers And Orders To Shopify [Mar, 2023] (5)

To help you extend your migration possibilities, LitExtension also offers Additional Options, Order Status and Language Mapping. Therefore, remember to choose other options in accordance with your business needs and requirements. If you need any help, don’t hesitate tocontact our support teamat any stage of the process.

Struggling to move data to Shopify?

LitExtension offers an excellent migration service that helps you transfer your data from the current eCommerce platform accurately, painlessly with utmost security.


Step 3: Import Customers and Orders to Shopify

LitExtension encourages you to runFree Demo Migration first to actually visualize the migration process. You can skip the demo process and jump right into Full Migration. The dashboard should look like this:

How To Import Customers And Orders To Shopify [Mar, 2023] (6)

Once the migration starts, the LitExtension solution will run seamlessly on the server without a browser connection. Therefore, feel free to have a cup of coffee and get back when you receive an email notification if the process is complete.

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Additionally, your current eCommerce store can still be up and running during the full migration. Our system limits the least human intervention to help users save time. So, there will be no loss in revenue and it is entirely automatic!

How to Import Customers to Shopify Manually

1. From the Shopify dashboard

  • Navigate to the “Customers” tab on the left side of your dashboard after logging in.
How To Import Customers And Orders To Shopify [Mar, 2023] (7)
  • Choose the “Import customers” button at the bottom of the page.
  • Click on the “Add file”button to import your CSV files from your computer.
  • Finally, press the “Import customers”button.
How To Import Customers And Orders To Shopify [Mar, 2023] (8)

You can only import 1MB or less of customer CSV files. To get around this limit, you can import your customer records using several CSV files.

2. Using the Store Importer app

  • Go to Shopify App Store to find the Store Importer app > Add app, then Install the app in your Shopify dashboard.
  • On the Import your data into Shopify page, select your current shopping cart (source cart) from the drop-down menu.
How To Import Customers And Orders To Shopify [Mar, 2023] (9)
  • Under Upload files, you should clickAdd file and select your exported files. You can select any number of CSV files.
  • Click Continue import > Import.

Important note:Shopify has stopped supporting this Store Importer app since early 2023. If you want to import customers and orders to Shopify, please refer to other methods in this article.

Need help migratingto Shopify?

LitExtension offers an excellent migration service that helps you transfer your data from the current eCommerce platform accurately, painlessly with utmost security.


How to Import Orders into Shopify Manually

In Shopify, it’s impossible to import eCommerce orders manually so users may need to find other ways to do this. You can use third-party apps or use the app that Shopify has exclusively provided. Each method has its pros and cons, we will give you specific information so that you can make a choice that suits your needs.

1. Using a third-party app

Choosing a good app to start importing orders into Shopify is difficult for those who lack knowledge. Don’t worry! We have a suggestion for you: EZ Importer – Order Importer.

EZ Importer enables you to bulk import orders to Shopify easily via CSV. You won’t have to waste time adding fields to Shopify by hand. This app provides a customer data mapper to map the field headers in your CSV with Shopify’s order fields.

Moreover, you don’t have to worry about your CSV files and “upload data not found” by using Shopify defaults feature. Specifically, this is how it works in 3 simple steps:

  • Upload your CSV files.
  • Map the headers of your CSV files to the appropriate Shopify fields.
  • Review and import your data!

💡 Explore more: EZ Importer – Order Importer on Shopify App Store

2. Using the Transporter app (Shopify Plus)

Shopify Transporter app is an application used to import orders to Shopify Plus from other platforms using CSV files. Accordingly, you won’t have to worry about modifying the form of CSV files that Shopify requires. This can save a lot of your time as there is no need to manually edit these files. Particularly, the Transporter includes 2 main tools:

  • Transporter command-line tool: Used to export and convert data from a supported platform into a CSV file.
  • Transporter app: Used to enter order data into Shopify. This app uploads CSV files and is available from the Shopify App Store.

However, when using this App, your CSV files must at least include the object type name and use UTF-8 encoding.

💡 Explore more: Shopify Transporter App on Shopify App Store

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Struggling to switch to Shopify?

LitExtension offers an excellent migration service to help transfer your data from the current eCommerce platform accurately, painlessly with utmost security.


Why should you move to Shopify?

Have you ever wondered, is Shopify worth it? Well, the answer is yes, and here are the reasons why.

Firstly, Shopify is fairly simple to use. It is built for everyone, from eCommerce experts to complete newcomers. You don’t need any website development experience to set up a fully functional online store with Shopify.

Secondly, you can try all the powerful features that Shopify has to offer (including premium Shopify themes) for 3 days for free to catch a glimpse of how this platform works. Moreover, you can also make use of Shopify’s “$1/month for 3 months” deal to save a huge amount of cost.

Regarding Shopify pricing, currently, there are 3 main pricing plans, including Basic Shopify, Shopify, and Advanced Shopify. Each plan’s key differences are summarized in the table below:

Basic Shopify




Advanced Shopify


Transaction Fees

*if not using Shopify Payments

2.9% + 30¢ online

2.7% + 0¢ offline

2.6% + 30¢ online

2.5% + 0¢ offline

2.4% + 30¢ online

2.4% + 0¢ offline

Staff Accounts

*assign & manage staff's activities

up to 2

up to 5

up to 15

Report Systems

Basic reports

Professional reports

Custom reports

Workflow Automation

*automatically manage &operate stores

fully supported

fully supported

Shipping Discount

*shipping subsidies withleading carriers

up to 77%

up to 88%

up to 88%

Duties and import taxes

fully supported

Third-party calculated shipping rates

fully supported

We recommend you go for Shopify or Advanced Shopify for outstanding features, including lower transaction fees, more staff accounts, advanced report systems, excellent workflow automation, and more inventory locations. For example, with the Advanced Shopify plan, you can customize the report systems to see what exactly you need!

Moreover, the platform also ensures satisfaction even for large stores, thanks to a collection of great plugins and applications. You can watch our latest Shopify Review and dive deeper into the cart here:

If you’re selling elsewhere, migrating to a Shopify store could be beneficial. Proper migration from platforms such as WooCommerce to Shopifyor BigCommerce to Shopify will save you much effort in building a new store.

Import Customers and Orders to Shopify – FAQs

Can I import orders to Shopify? / Can I import customers to Shopify?

Yes, you can. There are 3 ways to import customers, products, and orders into Shopify. You can do so via separate CSV files, third-party apps, or LitExtension Shopify migration solution. As a whole, LitExtension automated solution will save you the most time and effort because you won't need CSV files to import. Explore more about our

How do I import past orders into Shopify?

Click Apps > Import store from your Shopify admin. Select Shopify from the drop-down menu on the Import your data into Shopify page. Click Add file under Upload files and select your exported files. You can select an unlimited number of CSV files.

Can I manually add orders to Shopify?

You can also manually create orders in your Shopify admin to record orders made outside of Shopify or to send invoices to your customers. Shopify's Orders page is where you manage all of your store's orders.

Can you import HTML into Shopify?

Shopify does not allow you to directly add an HTML file to the root directory of your store. However, you can verify your Shopify store with Google by editing the theme code and adding an HTML meta tag.

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Overall, we have shown you how to import customers and orders to Shopify with manual importing, Shopify apps, and LitExtension solution.

Each method has its advantages, but you will save a lot of resources with LitExtension automated solution. Apart fromimporting customers and orders, don’t forget to take a look at our tutorial on how to import products to Shopify with a few simple steps. Additionally, here is how to transfer domain to Shopify if you’re interested.

Overall, if you find Shopify import orders and customers process too difficult and time-consuming, contact us to migrate data at LitExtension – #1 Shopping Cart Migration Solution. We provide data transfer from one platform to a more powerful one with an excellent service and 24/7 support.

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If you like this article, don’t forget to visit our LitExtension blog to find more topics like this. And, let’s join our Facebook Community to get more eCommerce knowledge.


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