Payment posting is a critical step of the revenue cycle management of any solo practitioner or healthcare organization. It involves posting and deposit functions and reconciling posting activities with deposits. The payment posting process affects many other functions of the medical office and can have a major impact on patient satisfaction, efficiency, and overall financial performance.
Payment posting also provides insight into a practice’s daily revenue stream and helps practice's promptly catch potential issues and make corrections. It your practice to be able to see daily insurance payments from EOBs, insurance checks from ERAs, patient payments and more. And having an efficient payment posting system provides an efficient view of your day to day financial picture.
What is payment posting in medical billing?
Payment posting refers to the viewing of the payments and the financial picture of medical practice. It also refers to the logging of payments into the medical billing software. It provides a view on insurance payments in EOBs, payments from patients, and insurance checks from ERAs. Getting an overview of the financials is essential in determining revenue leaks and solve it immediately.
Why is the medical billing process important?
The medical billing process is vital to the existence of any medical practice. The state of your revenue relies on how accurate and efficient your billing process is. It is the process that makes it possible for a medical practice to be paid correctly for the services rendered. That is how the healthcare providers, the physicians, and their staff get paid.
How important is accurate payment posting?
Havingmedical billingprocess issues are expected since the process involves several steps and a large number of claims that are processed daily. That's why paying attention to the whole process can greatly reduce the issues. If your team does their job well, your payment posters will be diligent about uncovering trends behind denials for medical necessity, non-covered services, and prior authorizations. And they should move any issues up the chain to be handled with other members of the coding and billing team.
In addition, catching issues quickly makes the entire process smoother for everyone involved from the front office to the back office staff.
How does payment posting fit in the revenue cycle?
Payment posting should be an integral part of the revenue cycle, regardless of whether you bill in-house or use a third party billing service.
See also:Medical Billing
A well-done payment posting process can help you identify opportunities to increase revenue by watching for daily trends within your practice. Because payment posting has such high potential to increase profits and smooth out the overall medical billing process, it is important to get a precise process in place.
Here are six ways payment posting can make your billing process more efficient and ultimately increase revenue:
- EOB and ERA posting and reconcilement- ensure data from both EOB’s and ERA’s match payments.
- Handling denials- report and reroute denied claims to the appropriate coding and denial management team for rework and re-submission to payers in a timely manner.
- Patient responsibility- identify and move balances to the patient's responsibility helps to ensure faster patient billing.
- Write-offs and adjustments- process write-offs and adjustment and report any unusual contractual adjustments while processing payment.
- In person collection issues- provide inputs on trends in denials, non-covered services, prior authorizations, and deductibles or co-payment collection issues at the point of service.
How to evaluate the payment posting process
Receiving checks from your payers doesn't mean that everything’s fine. You should still evaluate your payment posting process on a periodic basis. Here are some tips for a careful review.
Start with your staff
- Any evaluation of your payment posting process should begin with your employees. You need enough staff -- and the right staff. Staff levels should be based on volume, not merely the number of practitioners who happen to be working at the practice.
- In addition to having enough staff, it pays to have the right staff. Accuracy and productivity are essential in the billing process given the volume of payments handled by most practices. So, take the time to check references when hiring posters, and use your instincts when interviewing candidates.
Keep your eyes peeled
- While hiding unprocessed checks may be the sign of overworked staff, stealing from you is a serious crime. Yet it happens at some practices. Without any oversight, employees can get very creative.
- So, in order to avoid this wrongdoing, you should separate duties wherever staffing distributions allow it, look over the daily billing and collection records, and use your intuition about suspicious activities. Also, be prudent about granting authority to give discounts or write-off money.
Watch your write-offs
- Be sure that your billing system allows you to post payments on a line-item basis, and that your staff is doing so. Bulk posting will not allow you to research any concerns or questions you have regarding payment posting.
- You should also require staff to use specific write-off codes, and be sure that employees don't simply write off money to "Medicare contractual." It is possible for an employee to pick a check from the stack to be posted, sign it over to his/herself, forge your signature, and deposit it in his/her account. Since many banks still allow third-party endorsement and the account can just be written off as a contractual allowance, your employee may get away with this embezzlement quite easily.
- Therefore, employ a quarterly auditing process as part of your performance review of billing staff. Dig into write-offs to make sure that employees are not automatically writing off money that could be collected.
- Before your staff writes off money that the insurance company claims is a contractual allowance, arm employees with information about what you should get paid so that they can flag and follow up on any variances. Moreover, verify the accuracy of each refund request before issuing it.
Time really is money
- There is a saying that goes “It’s better to have a dollar today than a dollar tomorrow”, so get your payments posted and deposited quickly. If you don’t post the payment quickly, your billing system may automatically send a statement, even though the patient already paid. You'll either create a refund (if the patient pays again) or receive an angry call from a patient -- either way, it costs you money and tarnishes your level of service a bit.
- One way to increase promptness is to take advantage of available technology. Many insurance carriers offer electronic payment remittance and funds transfer. Electronic remittance means payments are posted directly to your billing system; electronic funds transfer means they are posted directly to your bank account.
How to do payment posting in medical billing?
Payment posting is an important part of the revenue cycle. It can be done through an in-house billing service or outsourced. Here are some ways to ensure a precise payment posting is done in place:
- Always ensure that datas from EOBs and ERAs match the payments
- Check for issues in case or revenue cycle leaks when collecting deductibles or copayments during insurance remittance processing
- Disclose to the management for denials for medical essentials, non-covered services and prior authorization to avoid errors.
- Always efficiently follow-up on denials
Accurate payment posting is the implication of overall efficiency and infrastructure. Themedical billing servicesthatDrCatalyst, specifically our payment posting service, provides offers accuracy and helps sort out the reason for low inflows. Feel free toget in touch with our billing expertsand improve your overall medical billing and payment posting process.
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What is the process of payment posting in medical billing? ›
Payment posting refers to the viewing of the payments and the financial picture of medical practice. It also refers to the logging of payments into the medical billing software. It provides a view on insurance payments in EOBs, payments from patients, and insurance checks from ERAs.What is most important about posting insurance payments? ›
Posting payments and reconciling accounts is necessary to ensure that a provider is receiving all payments to which they are entitled. After claims are submitted to the insurance payer, they are processed and adjudicated and then, either paid or denied.What is payment posting in simple words? ›
What is Payment Posting? Payment posting allows you to view payments and provides a snapshot of a practice's financial picture, making it easy to identify issues and solve problems fast.When posting a payment Ptpymtcc means? ›
post payment means a system of payment requiring pre-registration at the commencement of any period of stay and payment of final charges at the termination of that period of stay.What is the job of payment posting? ›
It allows you to understand trends in reimbursements and perform analytics. Accurate payment posting offers clarity on the state of your revenue cycle, and, therefore, you must choose a highly efficient team to process payments.What does it mean to post a payment? ›
Posting means that the debit – or credit – is applied to your account balance, and the transaction is completed. After a check or other debit arrives at your bank, it posts in the evening along with credits and any other transactions that occurred since the last posting.What is the golden rule in medical billing? ›
The golden rule of healthcare billing and coding departments is, “Do not code it or bill for it if it's not documented in the medical record.” Providers use clinical documentation to justify reimbursements to payers when a conflict with a claim arises.What is EOB in payment posting? ›
Insurance Payment Posting: All payers either send an EOB (explanation of benefits) or ERA (electronic remittance advice) towards the payment of a claim. The medical billing staff posts these payments immediately into the respective patient accounts, against that particular claim to reconcile them.What is a payment posting specialist? ›
The Medical Payment Posting & Reconciliation Specialist will manage accounts receivable billing and collection of payments for all designated payers and designated locations in order to meet and maintain goals.When should Posting be done? ›
Posting should be performed in chronological order. That is, the company should post all the debits and credits of one journal entry before proceeding to the next journal entry.
How do I post insurance payments in practice work? ›
Posting and Applying Insurance Payments - YouTubeHow do I post insurance payments in eClinicalWorks? ›
How do you post a payment in eClinicalWorks EMR software. Step 1: Select 'Payments' in Billing and click the tab 'Add Ins Payment' and select the Insurance. The below screen will be displayed. Enter the amount, check no.How do I post insurance payments in office ally? ›
How to AutoPost ERA in Practice Mate * Office Ally - YouTubeHow do I post insurance payments in medisoft? ›
To enter Insurance Payments on a case-by-case basis, go to Activities, then Enter Transactions. Select the desired patient Chart, then the Case. Click New in the lower half of the Window, under the “Payments, Adjustments, and Comments” section. A new payment line will appear.