Payments and Billing (2023)

There are three types of bills: Notice of Proposed Assessment, Demand for Payment, and Tax Warrant for Collection of Tax. See more information about the stages of collection.

Before you pay

Prepare the following:

  1. A copy of your bill with your Letter ID
  2. Tax identification (TID) or social security number (SSN)
  3. Credit card information and payment amount: If paying by electronic check, both routing and account numbers are required.

Pay a bill through INTIME

Make a payment without logging in to INTIME

  1. Go to INTIME.
  2. Locate the Bill payments section.
  3. Select Bank Payment (no fee) or Credit Card (fee).
  4. Continue following prompts.

Make a payment logged in to INTIME

  1. Go to INTIME and log in to your account. If you have never logged in or know you do not have an INTIME account, select New to INTIME? Sign up.
  2. Under the default Summary tab in view, next to account details, select Make a payment.
  3. The option to make a letter or warrant payment will appear in the Payment type drop-down menu after providing your Letter ID.

You will receive a confirmation number immediately after paying electronically via INTIME. INTIME user guides and resources are available if needed.

Accepted forms of payment via INTIME

  • Bank payment (ACH/e-check) (no fee)
  • Debit and credit cards: Discover, MasterCard, Visa (fee)

Need Help? The Taxpayer Advocate Office (TAO) is a division of DOR that assists customers in fixing problems that have not been settled through other DOR programs and serves as a final resource to resolve customer issues.

The Taxpayer Advocate Office is designed to address complex and special tax problems that could not be resolved through the normal collection process.

Before you pay

Prepare the following:

  1. A copy of your bill/payment voucher with your Letter ID. If you pay without including the Letter ID, the payment may not apply to your account correctly. This may result in defaulting on your payment plan.
  2. Tax identification (TID) or social security number (SSN)
  3. Credit card information and payment amount: If paying by electronic check, both routing and account numbers are required.

Make a payment plan payment through INTIME

Make a payment plan payment without logging in to INTIME

  1. Go to INTIME.
  2. Locate the Bill payments section.
  3. Select Bank Payment (no fee) or Credit Card (fee).
  4. Continue following prompts.

Make a payment plan payment logged in to INTIME

  1. Go to INTIME and log in to your account on the homepage. If you have never logged in or know you do not have an INTIME account, select New to INTIME? Sign up.
  2. Under the default Summary tab in view, next to account details, select Make a payment.
  3. The option to make a letter or warrant payment will appear in the Payment type drop-down menu after providing your Letter ID.

You will receive a confirmation number immediately after paying electronically via INTIME.

How to set up a payment plan

You can set up a payment plan if you owe more than $100. Get started withINTIME and follow these steps:

  • You must have an existing logon or create one to access payment plan functionality on INTIME.
  • Step-by-step guides are available for more help:
    • Create an INTIME Logon
    • Set Up a Payment Plan with INTIME
      • See more information

Accepted forms of payment via INTIME

  • Bank payment (ACH/e-check) (no fee)
  • Debit and credit cards: Discover, MasterCard, Visa (fee)
Are you currently on a payment plan and wish to incorporate your most recent tax bill?

Visit adistrict office or Callcustomer service

Need Help? The Taxpayer Advocate Office (TAO) is a division of DOR that assists customers in fixing problems that have not been settled through other DOR programs and serves as a final resource to resolve customer issues.

The Taxpayer Advocate Office is designed to address complex and special tax problems that could not be resolved through the normal collection process.

(Video) Billing & Payments

Estimated tax installment payment due dates

  • April 15
  • June 15
  • Sept. 15
  • Jan. 15 of the following year

If the due date falls on a national or state holiday, Saturday, or Sunday, then payment(s) should be made online or postmarked by the next business day.

Before you pay

Prepare the following:

  1. A copy of your estimated payment voucher with your Letter ID
  2. Tax identification (TID) or social security number (SSN)
  3. Credit card information and payment amount: If paying by electronic check, both routing and account numbers are required.

Pay estimated tax through INTIME

Make an estimated tax payment without logging in to INTIME

  1. Go to INTIME.
  2. Locate the Non-bill payments section.
  3. Select Bank Payment (no fee) or Credit Card (fee).
  4. Continue following prompts.

Make a payment logged in to INTIME

  1. Go to INTIME and log in to your account on the homepage. If you have never logged in or know you do not have an INTIME account, select New to INTIME? Sign up.
  2. Under the default Summary tab in view, next to account details, select Make a payment.
  3. The option to make an estimated payment will appear in the Payment type drop-down menu after providing your Letter ID.

Refer to the INTIME User Guide for Individual Income Tax Customers for more information.

You will receive a confirmation number immediately after paying electronically via INTIME.

Accepted forms of payment via INTIME

  • Bank payment (ACH/e-check) (no fee)
  • Debit and credit cards: Discover, MasterCard, Visa (fee)

See more information on estimated tax

Need Help? The Taxpayer Advocate Office (TAO) is a division of DOR that assists customers in fixing problems that have not been settled through other DOR programs and serves as a final resource to resolve customer issues.

The Taxpayer Advocate Office is designed to address complex and special tax problems that could not be resolved through the normal collection process.

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This page applies to your annual Indiana Income Taxes due based on the return you have filed with the State.

Before you pay

Prepare the following:

  1. The amount due according to the return you filed. This amount will not be displayed for you in INTime.
  2. Tax identification (TID) or social security number (SSN)
  3. Credit card information and payment amount: If paying by electronic check, both routing and account numbers are required.

Pay an Indiana Tax return through INTIME

Make an individual return or extension payment without logging in to INTIME

  1. Go to INTIME.
  2. Select Non-bill payments.
  3. The option to make a return payment will appear in the Payment type drop-down menu.

Make a payment logged in to INTIME

  1. Go to INTIME and log in to your account. If you have never logged in or know you do not have an INTIME account, select New to INTIME? Sign up.
  2. Under the default Summary tab in view, next to account details, select Make a payment.
  3. The option to make a return payment will appear in the Payment type drop-down menu after providing your Letter ID.

Refer to the INTIME User Guide for Individual Income Tax Customers for more information.

Accepted forms of payment via INTIME

  • Bank payment (ACH/e-check) (no fee)
  • Debit and credit cards: Discover, MasterCard, Visa (fee)

Request an extension to file

Need Help? The Taxpayer Advocate Office (TAO) is a division of DOR that assists customers in fixing problems that have not been settled through other DOR programs and serves as a final resource to resolve customer issues.

The Taxpayer Advocate Office is designed to address complex and special tax problems that could not be resolved through the normal collection process.

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Submissions are items that have been entered into INTIME for processing, such as a payment, request for a return transcript, etc.

Before you check the status of payment

Prepare the following:

  1. Email address (required)
  2. INTIME payment confirmation number (required)

Check the status of a payment

Check a submission without logging in to INTIME

  1. Go to INTIME.
  2. Enter the customer's email address (required).
  3. Enter the confirmation number (required).
  4. Click Submit.
  5. Review submissions.
  6. If you wish to cancel a submission—such as a payment—select Delete and confirm that you want to delete the payment. The status changes from submitted to deleted with the date and time stamp of that action.

Check a submission while logged in to INTIME

  • Go to INTIME and log in to your account. If you have never logged in or know you do not have an INTIME account, click on New to INTIME? Sign up.
  • Select the All Actions tab and then Submissions.
    • Unprocessed submissions are in the Pending tab.
    • Past payments and completed or processed items appear in the Processed tab by date.
    • The Search function helps locate past items using a date range.

Mail

Checks and money orders should be made payable to the Indiana Department of Revenue and sent to:

Indiana Department of Revenue
P.O. Box 595
Indianapolis, IN 46206-0595

Include with your payment your tax identification (TID) or social security number (SSN) and Letter ID to help DOR properly apply your payment. This information is available from any of the previous notices that you have received.

In Person

Visit one of DOR’s district offices using cash (exact change only), personal or cashier’s check, money order, and debit/credit cards (fees apply).

(Video) Mock Call Sample Script | Billing Question | Short Version

If a faulty payment is submitted, such as a bad check, a penalty will be incurred.

FAQs

How do you convince a customer to pay their bills? ›

12 Strategies To Get Your Customers To Pay Earlier
  1. Prepare a written payment agreement. ...
  2. Have stricter payment terms. ...
  3. Follow a regular payment schedule - that works for your customers. ...
  4. Ask for an upfront payment or deposit. ...
  5. Provide different payment methods. ...
  6. Accept direct debit payments. ...
  7. Send payment reminders regularly.

How do you solve There is an issue with your payment method? ›

To fix these errors, try the following steps:
  1. Make sure your card & address information is up to date.
  2. Submit any extra information that is requested.
  3. Check you have sufficient funds for the purchase.
  4. Contact your bank or card issuer.
  5. If you see "Your payment was declined due to an issue with your account"

How do you ask for payment professionally in a message? ›

Hello [Client's Name], I hope this email finds you well. I understand this may be a busy time for you, but I wanted to send out a friendly reminder that the payment for invoice #111119 will be due next Wednesday, October 6th. Please feel free to reach out with any questions about this invoice.

Why are my online payments being declined? ›

The transaction may be declined due to a high level of recent activity on a card, a lack of matching AVS information, the card is over its limit or a range of other reasons known only to your bank. Resolve the error by contacting your bank to find out why the transaction is being declined.

How do you tell a customer they need to pay? ›

Calling your client to ask for payment

Be clear, concise, polite, and short. Don't use slang words and expressions. Don't make direct accusations about the client not paying you. Maintain an impersonal and polite tone that gives your client the benefit of the doubt.

Why is my payment not being accepted? ›

The most common reasons for your payment to fail are either filters your bank applies to certain transactions made online, or amount limitations applied to your card.

Why does it keep telling me to revise my payment method? ›

The “Payment Revision Needed on Amazon” notification can be caused by a few different things such as an expired credit card, insufficient funds in your account, or incorrect billing information. If you're having trouble with your payment, don't panic just yet!

How do you ask for payment in a politely text sample? ›

I've attched the invoice for the work I completed. Like we discussed, the total comes to [cost] which you can pay via [payment options]. If you've got any questions, feel free to contact me. Thank you and please let me know if there is any work I can do for you in the future.

How do you write a payment message? ›

How do you politely ask for a payment?
  1. Write a non-threatening payment request email subject line. ...
  2. Avoid emotional language or being passive-aggressive. ...
  3. Attach a copy of your invoice and add the details needed for making the payment. ...
  4. Remind your clients of the payment terms. ...
  5. Keep your email short.
18 Mar 2022

How do you ask clients how much they are willing to pay? ›

This one is as straightforward as it sounds. After presenting your product/service concept, ask respondents how much they'd be willing to pay for the concept, and leave it open-ended so they can type in whatever answer they want. How much would you be willing to pay for [this product/service]?

Why is my card getting declined when I have enough money? ›

You've reached your daily purchase limit

Debit cards have daily purchase limits set by financial institutions to ensure your money is safe. The daily purchase limit for your debit card depends on where you bank. Most financial institutions will generally allow you to spend between $400 to $25,000 daily on a debit card.

How do you explain billing process? ›

In simple terms, billing refers to the process of raising and sending invoices to customers and requesting them to settle the dues. Invoices are documents that serve as a source of record-keeping for businesses and as a means of requesting payment from customers.

How do you explain a billing statement? ›

A billing statement is a monthly report that credit card companies issue to credit card holders showing their recent transactions, monthly minimum payment due, and other vital information.

What is billing in simple words? ›

an act or instance of preparing or sending out a bill or invoice. the total amount of the cost of goods or services billed to a customer, usually covering purchases made or services rendered within a specified period of time.

How can I convince my customer to pay more? ›

Tip Number Ten: Leave the customer feeling satisfied.
  1. Be a good listener. Allow them to get their gripes about your price off their chest. They will thank you for being patient with them.
  2. Help them to accept your fee by providing reasonable justification.
  3. Sell your unique strengths. Believe in yourself.

How do you respond when a customer says too expensive? ›

10 Effective Responses to “It's too Expensive”
  1. Ask for context. ...
  2. Reiterate value. ...
  3. Tell a story. ...
  4. Find out why the prospect thinks it's too expensive. ...
  5. Ask what it would cost the prospect to do nothing. ...
  6. Temporarily set the price aside. ...
  7. Ask what a fair price would be. ...
  8. Compare price to ROI.
27 Oct 2022

How do you deal with a customer that does not want to pay? ›

You can take the following steps when you're struggling with a customer who won't pay their bill:
  1. Send a gentle reminder. ...
  2. Send an updated invoice. ...
  3. Ask why the client isn't paying. ...
  4. Demand payment more firmly. ...
  5. Escalate the situation. ...
  6. Hire a factoring service. ...
  7. Hire a debt collection service.

Why is payment not processed? ›

Answer: A Not Processed message may occur for payments that are authorized but remain uncaptured. The transaction will ultimately decline. The following day, it will change from Not Processed to Successful Void.

Why do payments get stuck? ›

A Downtime implies when the bank server is down. Here, the payments get initiated by you and then goes into "Payments processing" state for a long time. These downtime timings can be planned or unplanned. On weekends or bank holidays, a bank server may be down and if you initiate a payment at that time, it may fail.

What happens if your payment method declined? ›

If you see this error message, it usually indicates that there may be a problem with your debit or credit card issuer. Please ensure that you enter your credit card number, expiration date, billing address, security (verification) code, and phone number correctly.

How do you ask for a payment process? ›

How to ask for payment professionally
  1. Approach your customer for payment at the right time. ...
  2. Check if your customer received an unpaid invoice. ...
  3. Provide multiple payment options. ...
  4. Speak to the customer by phone. ...
  5. Consider cutting off future work. ...
  6. Research collection agencies. ...
  7. Provide the customer with precise records of your work.

What should I write in payment terms? ›

The payment terms section of your invoice will state the number of days in which your customer has to pay their invoice, as well as any other terms and conditions that relate to the sale.

What do I write for purpose of payment? ›

Options available include advertising fees, expense reimbursement, financial services, legal services, medical reimbursement, payroll, processing, trade related services, transaction between banks, transportation costs, travel related services personal and 'other'.

What do you write in payment information? ›

Depending on the payment method, other required information can include the user's full name, credit card number, security code, and expiration date, as well as billing address, account number, routing number, and other information.

How do you answer a price question? ›

To answer the price question right away while also building value, try one of these strategic responses. Use a direct, matter-of-fact, confident tone. Price + Question: "The preliminary price is $____ and that includes ______. What criteria, other than price, will you be using to make your final decision?"

How do you ask for price and answer? ›

  • How Much Is This?
  • How Much Are These?
  • How Much Does This Cost?
  • What Is the Price of This?
  • What Is the Asking Price of This?
  • How Much Is the Cost of This?
  • Do You Know How Much It Costs?
  • Would You Please Tell Me the Price of This?
6 Oct 2021

How do you tell a customer you have to charge more? ›

Tips for Announcing a Price Increase to Your Customers
  1. Contact them directly.
  2. Let customers know well in advance.
  3. Remind them that higher prices mean better quality.
  4. Explain the reasoning behind the price increase.
  5. Ensure the entire organization is aware of the price increase before announcing it to customers.
5 Jan 2022

What to say to a customer who refuses to pay? ›

What to Do When Clients Don't Pay
  1. Send a written reminder promptly when you don't receive payment by the due date. Resend the invoice with a message that you haven't received payment. ...
  2. Send a debt collection letter. ...
  3. Make personal contact with the client by phone or a face-to-face meeting. ...
  4. Send a final demand letter.

How would you encourage customers to pay cash? ›

Make cash king
  1. Establish a physical presence. You need to have the ability to accept cash in person. ...
  2. Make cash sales more desirable to customers. Offer customer incentives for paying cash while shopping with you. ...
  3. Provide great customer service that encourages cash purchases.
13 Nov 2018

How do you push a customer to pay? ›

10 Ways to Get Clients to Pay Faster
  1. Invoice promptly to help increase your cash flow. ...
  2. Avoid outstanding invoice disputes with estimates. ...
  3. Leave nothing to doubt. ...
  4. Create clear and consistent payment terms. ...
  5. Get creative with payment terms and your billing schedule. ...
  6. Offer multiple payment options.

How do you deal with customers not paying? ›

Here's an overview of the key steps in collecting debt.
  1. Late payment demand or letter before action. The first step is to send the customer a late payment demand or letter before action. ...
  2. Court proceedings. If the customer doesn't pay up, the next step is to start court proceedings against them. ...
  3. Court hearing. ...
  4. Mediation.

How do you respond to a stubborn customer? ›

How to Deal with Angry Customers
  1. Remain calm.
  2. Practice active listening.
  3. Repeat back what your customers say.
  4. Thank them for bringing the issue to your attention.
  5. Explain the steps you'll take to solve the problem.
  6. Set a time to follow up with them, if needed.
  7. Be sincere.
  8. Highlight the case's priority.
15 Dec 2021

What do you do when a client won't pay an invoice? ›

Getting a Client to Pay an Invoice after Nonpayment
  1. Contact the customer. The first step is to make contact with the customer. ...
  2. Assess interest or late fees on unpaid invoices. ...
  3. Send a formal debt collection letter. ...
  4. Call a collection agency. ...
  5. Take legal action for nonpayment of invoices. ...
  6. Pay attention to your staff.

What are 4 ways to attract customers? ›

Every small business owner wants to attract new customers. Here are 10 time-tested ways to help you bring in “new blood.”
  • Ask for referrals. ...
  • Network. ...
  • Offer discounts and incentives for new customers only. ...
  • Re-contact old customers. ...
  • Improve your website. ...
  • Partner with complementary businesses. ...
  • Promote your expertise.
6 Apr 2017

How do you get a customer to say yes? ›

6 Ways to Get Customers to YES!
  1. Make yourself likeable. ...
  2. Become a respected authority. ...
  3. Get the customer to owe you a favor. ...
  4. Position buying as consistent with self-image. ...
  5. Get endorsed by the customer's peers. ...
  6. Make your offering soon-to-be scarce.
27 Nov 2012

How do you convince a customer to stay with you? ›

The best way to make customers stick with you and increase trust and loyalty is to reach them throughout the customer journey and add value to their experience. This is the only way to win; understand the customer and its buying habits and them give him reasons and incentives to come back to you again.

Why customers are willing to pay more? ›

When a customer has an urgent need that your product or service can address, they may be willing to pay a higher price than when their need is less urgent. Similarly, an actual or perceived shortage in supply could make them more willing to pay a higher price than when there's a surplus.

How do you bill clients monthly? ›

How to bill a client: An easy agency guide to more convenient...
  1. Set up clear expectations with a written contract. ...
  2. Develop an invoice template and make sure it includes contact info. ...
  3. Accept multiple forms of payment. ...
  4. Transfer clients to a retainer agreement with recurring payments.
7 Apr 2022

Why are customers willing to pay more for convenience? ›

Shoppers can no longer afford to spend hours picking up their groceries or a day looking for an outfit. Being time-poor means that convenience is now king. This means that consumers are more willing than ever to pay for the luxury of convenience, with a spike in the popularity of delivery services like Amazon Prime.

How do I pay a stubborn client? ›

How to Collect from Late-Paying Clients
  1. Send Polite Reminders. ...
  2. Pick Up the Phone. ...
  3. Go Directly to the Payment Source. ...
  4. Cut off Future Work. ...
  5. Hire a Collection Agency. ...
  6. Take the Client to Small Claims Court. ...
  7. Sue the Client in Superior Court. ...
  8. Go to Arbitration.

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