Receiving accounts - FAQ (2023)

A note regarding COVID-19

: Please be advised that we do not recommend using Payoneer's receiving accounts to receive government relief funds during COVID-19.


Receiving accounts allow you to receive payments from companies and marketplaces globally in supported currencies.

There are two types of receiving accounts:

  • Local receiving accounts – let you get paid by local bank transfer from companies in different countries as if you had a local bank account in that country
  • Wire (SWIFT) receiving accounts – let you get paid by wire transfer worldwide. You can use wire (SWIFT) receiving accounts to receive payments from companies located in countries where local receiving accounts aren’t supported.

Please note: Typically, once assigned, your Payoneer's receiving accounts issuing bank cannot be changed. In certain cases, you may be able to request a different issuing bank. If you are experiencing issues with one of your receiving accounts, access our solution guide by opening the receiving account’s details page and clicking on the solution guide link. Choose the issue that best describes your problem and follow the guidance provided. If you still need further assistance, contact us.


We are in the process of requiring all new customers to request Payoneer's receiving accounts, instead of issuing them automatically to customers when they sign up to Payoneer. To check whether you have already been issued Payoneer's receiving accounts, sign in to Payoneer and go to Get paid > Payoneer's receiving accounts.

  • If you have already been issued Payoneer's receiving accounts, you’ll typically see United States (USD) and United Kingdom (GBP) Payoneer's receiving accounts in your Receiving accounts page. If eligible, you’ll be able to request Payoneer's receiving accounts for additional countries. To do so, follow the on-screen guidance.
  • If you have not yet been issued Payoneer's receiving accounts, you’ll be able to request your first set of Payoneer's receiving accounts for the countries where you do business. For more details, see below.

In either of the above cases, you may be asked to provide identity documents required by regulation in order to issue you the accounts. You may also need to complete the Receiving account questionnaire, which helps us better understand the nature of your business.


To request your initial set of receiving accounts:

  1. Sign into your Payoneer account.
  2. Click on the Get paidtab and choose Receiving accounts.
  3. Here you could filter by currencies to see the relevant receiving accounts. Click on each account to view the full details.
  4. Review the information, and click Request accounts.
  5. Follow the on-screen guidance to select the receiving account or accounts that best suit your current business needs, based on the countries where you do business. You can always request receiving accounts for additional countries at a later time. You can see the list of available countries/currencies here.
  6. If needed, you’ll be asked to provide required identity documents and to complete the Receiving account questionnaire. We ask you for this information to better understand the nature of your business and to keep your account safe from fraud and identity theft. You’ll only need to submit these documents once.
  7. Once you provide all requested documents, you can track the approval status of the receiving accounts you requested from the Pending accounts tab in the Receiving accounts page. Approval times can range from up to several minutes to up to 3 business days, depending on various factors including your type of business and geographic location.
  8. When your receiving accounts are approved, they’ll appear under Approved accounts and you’ll be able to start using them to get paid.

Note: We recommend that you review the receiving account before sharing your receiving account details with your payers.


  1. Payoneer provides you with the details of a receiving account in a specific currency.
  2. You provide these details to the company or marketplace with which you work.
  3. The company uses these details to send you a bank transfer.
  4. You receive the payment to your Payoneer account.

Please note that while a receiving account has some functions of banking, it is not a bank account. Companies can transfer payments using your receiving account details, but you cannot charge your receiving account. Any charge attempts will be declined.


Companies in the following countries can pay you in local currency to your local receiving account, in accordance with the Terms & Conditions of Payoneer's receiving accounts:

Country Currency Transfer method Notes
United States USD ACH
European Union EUR SEPA
United Kingdom GBP BACS or FPS
Japan JPY Zengin
Australia AUD BECS
Canada CAD EFT
Hong Kong HKD Autopay, RTGS/CHATS, or FPS
Singapore SGD GIRO/ACH, FAST, or MEPS

Note:

  • You cannot receive payments from a company that is owned by you.
  • Payments received via Payoneer's receiving accounts are subject to approval by Payoneer before they are loaded.


  • If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your receiving account in the relevant currency and save your information.
    Please note that different companies have different ways of sending payments, so you may need to contact them if you have questions about their payment platform.
  • If the company you work with doesn’t have a unified payment platform, you can simply send the details of your receiving account by email to your contact person within the company. They can use these details to send you a local or wire bank transfer.
  • Alternatively, you can request a payment from your Payoneer account and your client will receive an email with your receiving account details. Other payment methods may also be available when paying via payment request.
    You can watch this video for step-by-step instructions.

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Yes. Please see the guidelines listed below.

Guidelines for local Payoneer's receiving accounts in USD/EUR/GBP/JPY/AUD/CAD/HKD/SGD

Only payments for business transactions are supported.

Payments must be made from registered businesses only; payments from individuals will be declined.

Payments made from a personal or company account you own will be declined.

Wire transfers are not supported.

Guidelines for SWIFT (Wire) Payoneer's receiving accounts

Only payments for business transactions are supported.

Payments made from a personal or company account you own will be declined.

For more details see Payoneer's receiving accounts for SWIFT (Wire) transfers FAQ.

Note: Guidelines may vary depending on the issuing bank. Please sign in to Payoneer and review the guidelines listed in your receiving account details.


To view the details of your Payoneer's receiving accounts, please follow the steps:

  1. Sign into your Payoneer account.
  2. Click on the Get paidtab and choose Receiving accounts.
  3. Here you could filter by currencies to see the relevant receiving accounts. Click on each account to view the full details.
  4. Select the relevant receiving account.


To see details of your Payoneer's receiving accounts in the Payoneer mobile app:

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  1. Sign in to the mobile app.
  2. Tap a balance.
  3. Tap the Receiving accounts tab to see Payoneer's receiving accounts details.

To share the receiving account details with a client who wants to pay you via bank transfer:

  1. Tap Share.
  2. Review the guidelines.
  3. Tap Share Account Details.


Additional currencies available to you are shown in the top area of the Receiving accounts page. To request a receiving account in an additional currency, select it and follow the instructions. If you would like to clarify about the availability of a currency that is not shown, contact us.


To replace your receiving account with one from an issuing bank that should work with Paypal, Stripe, or other payment providers:

  1. Sign into your Payoneer account.
  2. Click on the Get paidtab and choose Receiving accounts.
  3. Here you could filter by currencies to see the relevant receiving accounts. Click on each account to view the full details.
  4. Click on the receiving account you’re trying to use with your payment provider.
  5. Click on the link to the solution guide.
  6. Select the issue you are having with your receiving account and follow the on-screen instruction.

Visit the Global Payment Service FAQ for more information on receiving accounts.


Need an additional receiving account in the same currency for your Amazon store?

Follow these steps to add a new receiving account in the same currency:

  1. Sign in to Payoneer.
  2. From the main menu, go to Business network and choose Store Manager.
  3. Inside Store Manager, click Add New.
  4. Follow the on-screen instructions.

If you are experiencing issues with one of your Payoneer's receiving accounts, you may be able to solve those issues by following the guidance in our solution guide. To access the solution guide, open the details page for the receiving account and click on the solution guide link. Choose the issue that best describes your problem and follow the guidance provided. If you still need further assistance, contact us.


Local bank transfers and wire transfers can take 3-5 business days to be processed and reflected in your Payoneer account. Please note that we cannot determine the date when the payer makes the transfer as this is done with their bank.

If 5 business days have passed and the payment still doesn’t show on your Payoneer account, please contact us with the following information:

  1. Name of the company that sent the payment
  2. Date that the payment was sent
  3. Payment amount
  4. The last 4 digits of your receiving account number in the relevant currency
  5. Screenshot of the transaction
  6. Additionally, for USD transfers, include the trace number. The trace number must contain 15 digits and no other characters. Please request the trace number from the company that sent the payment.


As a regulated US company and online service provider, Payoneer requires specific documentation to help ensure the security of our users and to comply with the rules and regulations imposed by the US government, MasterCard®, and our associated banks.

For this reason, we may ask for additional documentation even if you have already received payments in the past.

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For more information on acceptable documents and how to provide them, please visit this FAQ page.

For more information on how to complete the Receiving account questionnaire, please visit this FAQ article.


The payer needs to enter your name as it is written in your Payoneer account. To check it:

  • Sign into your Payoneer account.
  • Click on the Get paidtab and choose Receiving accounts.
  • Here you could filter by currencies to see the relevant receiving accounts. Click on each account to view the full details.

Here you can find all of the details required to send a bank transfer, including the “Beneficiary Name,” which is the name the payer will need.


Generally, you will not need to provide a bank account address when asked for receiving account details.

For local bank transfer to your EUR receiving account and for USD wire transfer, you may be asked for a bank account address. Look for the address details together with the receiving account details.


There are several reasons why this may happen. If your Payoneer's receiving accounts have been disabled, please contact us for further assistance.


Payoneer customers globally do not have any limitations on the amount of payments received via Payoneer's receiving accounts.


Fees associated with getting paid via receiving accounts vary depending on country and currency, and range from free to a small percentage of the payment.

If you are a Payoneer customer, you can see the exact fees that apply to you in the Pricing and Fees page in your Payoneer account.

A general overview of our fees is available here.

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Note: For wire transfers in USD, there may be fees taken by intermediary banks that participate in sending funds from one bank to another. These fees average around 20-30 USD. These are not within Payoneer’s control nor does Payoneer know in advance what those fees might be.


Yes, if your Payoneer's receiving accounts is enabled you may start receiving funds prior to receiving the card; however, you will only be able to use the funds once the card is active.


For step by step instructions, please choose the relevant Amazon platform:


You can also visit our Video Page to watch a video tutorial


Because Google only pays to local bank accounts, you will only be able to receive payments from Google Ireland (since Citibank EUR receiving accounts are issued by Citibank Europe, which is based in Ireland).

If you currently receive payments from Google Germany to a Wirecard EUR receiving account, you will no longer be able to receive those payments.


If you have a Citibank AUD receiving account, simply update the bank account details previously provided to your Citibank details.

If you don't have a Citibank AUD receiving account, please follow the below instructions:

If eligible, you will be able to order an additional AUD receiving account directly from the Receiving accounts page in your Payoneer account. Just look for the Australia (AUD) option under the heading Request another receiving account for. Note that this feature is being rolled out in phases. If you do not yet have this option, please follow the below steps to obtain an additional AUD receiving account:

  1. Sign in to Payoneer.
  2. Click Settings > Verification Center.
  3. Check to see whether you have any of the following requirements open:
    • Receiving account questionnaire
    • Government-issued photo ID (if you have an Individual Payoneer account)
    • Company verification documents (if you have a Company Payoneer account)
  4. Follow one of the below, depending on whether you have any of the above requirements open:
    • If you have the relevant requirements open, first submit the required documents, and then contact us and let us know that you wish to add a Citibank AUD receiving account to your Payoneer account.
    • If you do not have any of the relevant requirements open, contact us and let us know that you wish to add a Citibank AUD receiving account to your Payoneer account.

We also invite you to learn about other ways Payoneer helps you get paid globally.


When providing your receiving account details to Google, keep in mind that Google requires a match between the country of the receiving account bank and the country of the specific Google entity (for example, Google UK will only pay out to a bank account located in the UK). To see the address of the bank associated with a specific receiving account, in your Payoneer account click on the receiving account to review its details. The bank location can be seen under Account details in the Bank address line.

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When providing your receiving account details to your clients to receive payments, keep the following in mind:

  • Receiving accounts are not debitable (cannot be charged), they can only receive funds
  • Receiving accounts cannot receive cash or check deposits, only supported bank transfers. To see what types of bank transfers are supported, review the guidelines for using your receiving accounts in your Payoneer account (click on a listed receiving account to see its guidelines). Note that the guidelines may differ per currency/per bank.
  • Receiving accounts can generally only be used to receive business payments from other businesses. This means that your payer must pay you from a business account and not from a personal account. Review the guidelines for using your receiving accounts in your Payoneer account (click on a listed receiving account to see its guidelines). Note that the guidelines may differ per currency.
  • When making a payment to your receiving account, the payer must use the supported bank transfer method for the specific receiving account country/currency. We recommend sending this information to your payer in advance. The supported bank transfer methods for each receiving account are listed in the Guidelines section of the receiving account details page.
  • When providing a USD receiving account, please note that FEDWIRE-based bank transfers are only supported for SWIFT (Wire) USD Payoneer's receiving accounts.


FAQs

What is a receiving account? ›

Receiving accounts allow you to receive payments from companies and marketplaces globally in supported currencies. There are two types of receiving accounts: Local receiving accounts – let you get paid by local bank transfer from companies in different countries as if you had a local bank account in that country.

Can I have multiple Payoneer accounts? ›

You can not have two Payoneer accounts, only one is allowed, however, as we noted above, you can delete an old one and for you to open a new account.

How do I know if my Payoneer account is verified? ›

You will see a green banner with your Payoneer registration date when your Payoneer account has been approved and is ready to receive payment.

Can I receive a wire transfer to my Payoneer account? ›

Sign in to Payoneer. Select Receive > Global Payment Service.
...
Already have a Payoneer Account?
Receiving accounts for local bank transfersReceiving accounts for international wire transfers via SWIFT
Supported curriencesUSD, EUR, GBP, CAD, AUD, JPY, SGD, HKDUSD
4 more rows

What is the difference between receiving bank and beneficiary bank? ›

A beneficiary bank is the receiving bank where a person or entity has an account. In both cases, a person or entity would have an account at an issuing bank. That bank then uses a correspondent or intermediary bank to complete the process of moving funds from the issuing bank to a beneficiary bank.

What are receiving accounts in Payoneer? ›

Payoneer offers receiving accounts via the Global Payment Service, which enable you to receive local bank transfers from companies and marketplaces in the US, UK, EU, Japan, Canada, Australia and Mexico directly to your Payoneer account.

Can I have two Payoneer accounts with same name? ›

In general you cannot have 2 Payoneer accounts as all Payoneer accounts are designed for business and professional payments, so an Indvidual account is also for businesses, if you have a company that you own with other people then you could open a second account, however as you stated the other organization is " ...

Can I make Payoneer without bank account? ›

You can create a Payoneer account without a bank account using marketplaces or online companies that support the Payoneer withdrawal option. Such places include Fiverr, Upwork, Envato, Airbnb, and many others.

What is the minimum amount that can be withdrawn from Payoneer? ›

USD 1 minimum withdrawal from a Payoneer account.

How many days does Payoneer take to verify? ›

If not verified , contact with payoneer. Payoneer takes upto 30 days to verify global payment service. For urgency, call to payoneer or live chat with agents mentioning previous reference number for which the documents has been sent.

How long does it take for Payoneer to approve account? ›

Once you have submitted your Payoneer application, you can view your account status at any time by logging into your Payoneer account - My Account. New applications can take several business days to be approved (usually no more than 3 business days).

Can you use Payoneer without verification? ›

Yes. It's possible to receive payment from different market places to Payoneer even if it's not verified. But to withdraw the money from Payoneer to your local bank, verification is needed. You can verify using your National ID card/Passport/Driving license.

How do I receive money internationally? ›

How can I receive money from overseas?
  1. International money transfer service. You can receive money from overseas directly into your bank account, using an international money transfer service. ...
  2. Bank-to-bank transfer. ...
  3. International money order. ...
  4. Cash pick-up.

Is Payoneer a bank account? ›

Payoneer is not a typical merchant account in that it is not a bank and does not hold the funds. Instead, funds transfer directly into the business's Payoneer account and the business must transfer them to its bank.

Can Payoneer receive ACH payment? ›

If your company is located in the US, you can also use ACH bank debit. If you are paying on behalf of a company to multiple recipients, you may wish to consider becoming an official partner of Payoneer. If you are paying as an individual, you can use a credit card or ACH bank debit if your bank is in the US.

What is a receiving bank? ›

A bank appointed on an issue of shares to the public to receive and process the application forms for the shares, process and clear cheques, allocate the shares and send out share certificates.

How do you avoid intermediary bank fees? ›

One of the best ways to avoid wire transfer fees is by accepting payments in your local currency. For example, GoCardless allows businesses to collect recurring payments from over 30 countries from a single bank account and use local accounts to keep payments in the original currency.

What is MT103 SWIFT transfer? ›

What is an MT103? An MT103 is a standardised SWIFT payment message used specifically for cross border/international wire transfers. We use SWIFT for all payments made via Money Mover. MT103s are globally accepted as proofs of payment and include all payment details such as date, amount, currency, sender and recipient.

How much does Payoneer charge per transaction? ›

UP TO 1.2% OF TRANSACTION AMOUNT

Payoneer customers can also make batch payments to up to 200 bank accounts at once with a 2% fee.

How much does Payoneer charge for withdrawal? ›

ATM Transactions. If you withdraw from an ATM using the Payoneer Mastercard. You will be charged $3 per transaction. If you cancel a transaction, you'll be charged $1.

Who is the owner of Payoneer? ›

My name is Muhammad Sabbayal and I am the founder & CEO of Softogix International. We are an e-commerce company, which also helps new e-commerce businesses grow. Most of the our employees are around the world and we work virtually.

Can I delete my Payoneer account and create a new one? ›

If things change, and you decide to open a new Payoneer account later, you can do so.

Why do I need to provide my ID Payoneer? ›

Your Payoneer Customer ID is the identification number for your account in our system. If you need to contact us, providing your Customer ID will help us locate your account quickly and provide you with faster service!

Can I change my Payoneer name? ›

How do I update it in my account? You can scan your documents (we prefer a jpeg file) and send them to us via our contact us form. Please mention in your e-mail that you wish to change your name.

How can I deposit money into my Payoneer account? ›

How do I add money to my Payoneer account?
  1. Go to the official Payoneer Website.
  2. Sign in using the Payoneer account.
  3. Connect your bank account with it.
  4. Select Make a Payment.
  5. Select the Currency and the amount that needs to be sent. ...
  6. Enter their credentials carefully.
  7. Commence with the transfer.
Oct 9, 2019

How do I pay someone on Payoneer? ›

  1. Register for a Payoneer account or sign in to your existing account.
  2. Navigate to 'Pay > Make a Payment' and choose another Payoneer account or bank account.
  3. Enter the necessary information, review the details and then click Pay.

Can I add my brother bank account to Payoneer? ›

For Individual accounts: The account holder name must match the name on your Payoneer account. For Company accounts: The account holder name much match the company name on your Payoneer account. Note: If you are adding a recipient bank account, you will be asked to provide recipient contact details.

How much money can I have in Payoneer? ›

Already have a Payoneer Account?
Card balance limit*5000 USD/EUR/GBP
Amount of transactions in points of sale per day30
Spending in points of sale per day5000 USD/EUR/GBP
Amount of ATM transactions per day30
Spending in ATM per day5000 USD/EUR/GBP

Can I withdraw $20 on Payoneer? ›

Yes, you can. All you have to do is to link your bank details in your Payoneer account, and then you can transfer your money to your local bank account.

Can I withdraw $50 from Payoneer? ›

Even if you have the card, you can't withdraw if your balance is lower than $50. Payoneer minimum transfer from payoneer to payoneer is $50 and $100 if you want to withdraw to your bank account.

What is a receiving bank? ›

A bank appointed on an issue of shares to the public to receive and process the application forms for the shares, process and clear cheques, allocate the shares and send out share certificates.

What is bank receipt? ›

A bank receipt is the document that a company (also known as originator, beneficiary or issuer) issues when a payer (also called receiver or debtor) makes a payment in its favour.

What is beneficiary account? ›

In simple words, a beneficiary bank account is a type of savings account in which the funds are transferred to somebody else after the account owner passes away. Beneficiaries are not only named for life insurance, retirement funds, or huge investments, but also for a bank account.

What is MT103 SWIFT transfer? ›

What is an MT103? An MT103 is a standardised SWIFT payment message used specifically for cross border/international wire transfers. We use SWIFT for all payments made via Money Mover. MT103s are globally accepted as proofs of payment and include all payment details such as date, amount, currency, sender and recipient.

Does intermediary bank need account number? ›

Only the beneficiary bank information, including a SWIFT code and the bank account number for the beneficiary account, is needed. An originator bank can enter into an agreement with an intermediary bank based on several reasons, including regulatory requirements, convenience, and location.

How do you avoid intermediary bank fees? ›

One of the best ways to avoid wire transfer fees is by accepting payments in your local currency. For example, GoCardless allows businesses to collect recurring payments from over 30 countries from a single bank account and use local accounts to keep payments in the original currency.

What is difference between receipt and payment? ›

Receipt and payment account: The difference between receipts and payments represents the balance of cash in hand or at bank (or bank overdraft at the closing date). Income and expenditure account: The difference between income and expenditure represents either surplus or deficit balance.

What are the three main types of transaction in banking? ›

Based on the exchange of cash, there are three types of accounting transactions, namely cash transactions, non-cash transactions, and credit transactions.

Is a receipt proof of payment? ›

What is a receipt? While an invoice is a request for payment, a receipt is the proof of payment. It is a document confirming that a customer received the goods or services they paid a business for — or, conversely, that the business was appropriately compensated for the goods or services they sold to a customer.

Can a beneficiary withdraw money? ›

The bank will have the paperwork, signed by the deceased owner, which authorized the beneficiary to inherit the funds. The beneficiary can withdraw the money or open a new account.

Can a beneficiary ask to see bank statements? ›

Some times beneficiaries want to see more detailed documents such as a Deceased's bank statement or pension documentation. Strictly speaking a beneficiary has no entitlement as of right to such documentation and it is your discretion as Executor whether or not to disclose it.

How does a beneficiary get money from a bank account? ›

After your death, the beneficiary has a right to collect any money remaining in your account. They simply need to go to the bank with proper identification and a certified copy of the death certificate. The bank will have a copy of the form you filled out naming them the beneficiary.

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