If you love Disney, have impressive knowledge of theme parks, and consider yourself an expert vacation planner, you might have what it takes to become a Disney travel agent. A dream job for many fans of the Mouse, these travel agents spend their days talking about all things Disney and helping guests book unforgettable trips.
Sue Pisaturo owns Small World Vacations, a top Disney vacation travel agency, and has watched the industry grow for more than 25 years — so we asked for her best tips on how to become a Disney travel agent. Here's what you should know before embarking on a magical new career.
How to Become a Disney Travel Agent
There isn't just one way to become a Disney travel agent, and the requirements and expectations vary depending on your goals, the agency's standards, and your location. Some aspiring agents want to work part-time to plan trips for their friends and family, while others pursue it as a full-time career. Either way, most agents work remotely instead of reporting to a physical office. States have different laws impacting travel agents, and many of these professionals are independent contractors, so it's important to educate yourself on the applicable local, state, and federal laws and regulations to ensure that you and your agency are compliant.
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There are learning programs, like the College of Disney Knowledge and modules on the Disney Travel Agents site, that can help agents deepen their knowledge of Disney destinations. But Pisaturo says the best preparation is first-hand experience. Go to the Disney theme parks, stay at the resorts, eat at the restaurants, go on a cruise with Disney Cruise Line or Adventures by Disney, and visit Aulani, Disney's resort outpost in Hawaii. It's important to familiarize yourself with the brand's offerings so you can effectively advise future travelers.
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Disney travel agents spend their days helping guests plan magical experiences, so they need to stay up-to-date on Disney news and trends. Needless to say, most agents choose this career path because they love the company — but you'll need to have both passion and knowledge to be successful.
Finding the Right Agency
To be a successful Disney travel agent, you'll want to find the right agency fit, and there are a few basic things to know before you get started. Disney travel agencies provide a service to travelers by booking their trips, and Disney in turn pays those agencies — not the agents themselves — a commission. Each agency negotiates its own commission split with agents, so you'll receive a portion of the firm's earnings, as determined by your employer. Some agencies expect agents to find their own clients (many agents use social media to market their services), while others provide leads directly to agents. Travel agencies vary in size and policies, so Pisaturo suggests that you pose plenty of questions to your potential agency before signing on. Here are her top asks:
How to Become a Travel Agent
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Fees: Do they charge upfront fees and, if so, what are they? Find out about any other fees the agency charges agents, including any for training and education.
Contracts: Are there any mandatory sales quotas or hours? Is there a contract for independent workers and, if so, how long does it last?
Agency support: How long have their agents been with them? (This can be a good indicator of satisfaction with the agency.) What support does the main office provide to agents? Does the agency provide leads, or are agents responsible for generating their own sales? Does the agency provide assistance with social media marketing, including information about Disney's rules and restrictions? How often are agents paid commission, and what method does the agency use to pay them?
Agency information: Is the agency an Earmarked Authorized Disney Vacation Planner and, if so, at the Bronze, Silver, Gold, Platinum, or Diamond level? Does the agency belong to Universal's U-Preferred program? (Since many travelers like to visit Universal and Disney parks in the span of one trip, it's helpful to know if your agency works with both brands.) Is the agency accredited by the Better Business Bureau? Does the agency belong to other professional associations? Has the agency been involved in any lawsuits with agents, guests, or vendors?
These are critical questions you'll want to ask before starting with an agency. Of course, it's always helpful to search the agencies you're interested in online and to check out their social media pages.
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